FAQ

Is shipping really free?

Yes. Every order ships free, with no minimum spend.

How long will my order take to arrive?

Orders are processed in 1–3 business days. Delivery then takes 6–10 business days in the US and 8–15 business days internationally. See our Shipping & Delivery page for details.

How do I track my order?

Once your order ships, we email you a tracking number and link. You can also enter that number at 17track.net. Can't find the email? Check your spam folder or contact us with your order number.

What is your return policy?

You have 14 days after delivery to request a return. Items must be unused and in their original packaging. Email us to start a return and we'll send you a return label and instructions. For hygiene reasons, personal care items can't be returned unless they arrive defective. Full details are in our Refund Policy.

What if my item arrives damaged or isn't working?

Email a photo to support@superhypemarket.com within 7 days of delivery. We'll send a replacement or a full refund, and you won't need to send the broken item back.

Is checkout secure?

Yes. Checkout runs on Shopify's encrypted, PCI-compliant system. We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. We never see or store your card details.

Do you have a discount code?

Use code SAVE10 at checkout for 10% off your order.

Can I change or cancel my order?

Email us within 12 hours of ordering and we'll do our best to update or cancel it before it ships.

How do I contact you?

Email support@superhypemarket.com or use our contact form. We reply within 24 hours on business days.